Hygiene at Rufus House protecting you from coronavirus (COVID-19)

Protect from a Virus Wellbeing

UPDATED on 30 May…

COVID-19 Update and our Hygiene Policy, Wellbeing of guests and the team
Our primary concern being the wellbeing of our guests and team. The Rufus House have been presented "AA COVID Confident...


Message from the Rufus House as of 5 Mar 2020

The health and wellbeing of our guests and our team are our top priority and we reassure you of the diligence of our approach.

We are closely monitoring the daily changing Government guidelines, WHO’s advice (World Health Organization), as well as The Japanese Association for Infectious Diseases to follow and implement advice accordingly.

We have implemented following policies to protect your health, our heath, as well as UK economy moving as much as possible under the current circumstances.

Our hygiene policy protecting our guest and team from COVID-19

Currently our cancellation policy stands at the usual 7 day period, however if you are feeling unwell, may we kindly request you to contact us. We will keep the deposit paid to move your booking to a more appropriate time.

As of 15th March 2020, our policies stand as follows;-

For the time being, our welcome and greetings will not be accompanied by a handshake or any other physical contact. Also our team members will observe the 2 metre distance rule from guests and colleagues as much as possible, as recommended by the government.
You are kindly requested to wash your hands thoroughly as often as possible. You will find a soap and anti-bacterial hand wash in your bath room.
Please use a tissue for coughs and sneezes, throw away the tissue into a closed bin in your bath room, then wash your hands.
Please open windows to provide adequate room ventilation where possible.
We are cleaning and sanitising touched surfaces, door handles and switches etc  by using rubbing alcohol and open windows to provide adequate room ventilation.
In our dinning room, you are kindly requested to use the nominated table, we intend to create greater distance between you and other guests.
Any team member that presents cold symptoms with fever, will not be entering The Rufus House for 7 days.
Should you feel unwell during your stay, stay in your room and immediately contact us by using your mobile phone. We will guide you through based upon government guidelines.

This is not an easy time for any of us, the important point to remember is to take responsibilities for one’s health based upon information received from trustworthy source, such as UK government, NHS and WHO.

Be vigilant, but you do not need to be over anxious

As we live in digital era, there are lots of false SNS information, so called FakeNews.  Do not believe those lies, some of them are just trying to highjack your attention to make money.

How a handful of tech companies control billions of minds every day | Tristan Harris

Stay healthy and thank you for our health!

Important point for each of us is to enhance our immune system through everyday mindfulness to cope better with COVID-19.

And How?  Here is the article.

Trust your body's ability to cope and strengthen your immune system!
Have I got a cold or COVID-19? Based upon over 70,000 clinical cases in China, this WHO video informs us typical sympto...

23 March Update: The Rufus House’s Response to Coronavirus

The Rufus House's Response to Coronavirus (COVID-19) updated 4 April 2021
Updated 04-04-2021: The Rufus House's Response to COVID-19 Dear friends and clients of The Rufus House Happy Eas...
Following this announcement and Government directive, we closed The Rufus House from Tuesday 24th March till further notice.
Under this exceptional conditions, we all need to vigorously follow Government guidelines to avoid overshoot for well-being of all UK citizens.  By so doing, we can look forward to welcoming you back to The Rufus House in this beautiful New Forest National Park as soon as possible.

Forest bathing in this beautiful New Forest National Park will benefit our wellbeing.

Look forward to welcoming you to The Rufus House very soon.

Take a car, and enjoy good fresh air, exercise and local produce.

It is only 90 minutes from the central London, merely 60 minutes from Heathrow and M3 area.

Let’s stay healthy and thank you for our health!

Best Wishes

Etsuko Ito
Ernesto Esposito
The Rufus House

We are pleased to inform you that there are no reported cases of the virus amongst either our guests or team.

Other useful information

Let’s master how to wash our hands

BBC homepage, Dr Adele McCormick from the University of Westminster demonstrated how germs spread and what the best methods to avoid catching a virus.

Watch how germs spread and how you can prevent it
A virology expert demonstrates how viruses can spread using UV light.

The best way to protect ourselves

Based upon advice provided by WHO and NHS, the best way to protect ourselves is to keep clean environment with good ventilation.

In addition to the clean and well-ventilated environment, based upon WHO’s advice those are the main points to protect ourselves from the virus.

  • Wash your hands frequently and thoroughly
  • Use a tissue for coughs and sneezes, throw away the tissue into a closed bin (Rufus House in your bath room) then wash your hands.
  • Avoid touching your mouth, nose and eyes, around your face.
  • Avoid stale air in a closed room.
  • Provide adequate room ventilation, open windows every 2-3 hours during the day to keep the room air fresh.


World Health Organization’s advice for public

What can people do to protect themselves and others from getting the new coronavirus?
Advice for the public on COVID-19 – World Health Organization
Simple precautions to reduce your chances of being infected or spreading COVID-19.

Government Guidance

This is the latest guidance…

Coronavirus (COVID-19): guidance and support
Find information on coronavirus, including guidance and support.
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